LAYING THE FOUNDATIONS FOR SUCCESS

It was a year of change for SAI Global. We undertook a significant change programme that saw a restructure of the business and the introduction of integrated products and services.

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In FY16 SAI Global invested $8M in a digital transformation programme that will see the launch of a new eCommerce store. The digital programme aims to provide customers with online and mobile access to SAI Global's broad range of products, and to promote seamless integration of our products into their existing risk management tools. The store provides one-stop and round-the-clock access to purchase SAI Global's training and eLearning courses, legislation, and over one million Standards products.

A variety of user-friendly features enable customers to better manage corporate, food and process risk. A responsive mobile-ready UX design, intuitive search and browsing, and secure customer accounts facilitate streamlined transactional functionality for an increasingly mobile workforce.

Phase one, unveiled in late 2015, saw the launch of our new website (www.saiglobal.com) in 28 markets. The user-centric site offers clients easy access to the information and Standards they need to meet their customers' demands. Since launch, the website has been visited by nearly 700,000 individuals, driving over one million site visits and two million page views.

The digital transformation has transitioned SAI Global to a cloud-based infrastructure, able to evolve with customer needs, ensuring that Standards are accessible 24/7.

SAI Global's Property Division experienced strong EBITDA growth in FY16. This strong growth was driven by improved quality and associated efficiency gains resulting in improved margins, expansion of both Business Process Outsourcing (BPO), and Information Broking & Data services, as well as growth in the volume of mortgage settlements, which formed a significant portion of the revenue generated by SAI Global's BPO services business.

SAI Global continued to invest in new digital information products and services, including the expansion of commercial Dynamic Report value-add' products, resulting in revenue growth and margin expansion for the Information Broking & Data business. In addition, FY16 saw the implementation of new BPO services to assist banking and finance clients in dealing with electronic settlements and associated platforms and processes.

In November 2015 we committed to investing in the customer experience, embarking on a strategy that ensures our customers are at the centre of everything we do. To enhance our services we wanted to understand, from a customer perspective, what matters most and what they wanted us to improve upon.

The first global Voice of the Customer Programme launched in December last year with nearly 900 customer interviews conducted. The results and insights led to the establishment of several improvement projects which are now part of our daily operations.

INDUSTRY ACCOLADES

SAI Global was recognised by a number of well-respected independent industry analysts and market influencers during FY16. Highlights include:

Recognised by independent analyst firm, Forrester Research Inc., as a Leader in the Forrester Wave Governance, Risk and Compliance Platforms, Q1 2016 Report. Forrester commented that "SAI Global has an extremely diverse, extremely happy customer base".

Outsell, Inc., a leading research and advisory firm focused on media, information, technology and data, noted that SAI Global was one of the eight global vendors to watch in the Standards sector. It highlighted that we have a clear strategy to align our solutions and services to support customers across the full risk life cycle with the ability to unlock the value for organisations' entire portfolios.

Gartner named SAI Global's Compliance 360 as a Challenger in its IT Vendor Risk Management Magic Quadrant for 2016. Gartner also stated that "SAI Global is a client-service focused vendors with strong technical support resources and capabilities". Gartner went onto say, "Overall client reference experiences rated relatively high compared with the Magic Quadrant's overall average".

Verdantix, an independent analyst firm that specialises in research across Environmental Health and Safety operational risk, rated our Cintellate solution as an Innovator in their 2016 Green Quadrant research. Cintellate was rated in multiple categories, including being named in the top two of all global vendors for safety management, and named in the top third of all vendors for incident management.

2017: THE YEAR AHEAD

SAI Global's outlook for FY17 is positive. Our investment in Sales and Marketing is starting to give us payback as seen by our increased new business wins.

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  • CONTINUED FOCUS ON
    SALES AND MARKETING
    EFFECTIVENESS IN FY17

  • FURTHER INVESTMENT
    INTO OUR DIGITAL
    TRANSFORMATION

  • REVENUE AND PROFIT
    GROWTH EXPECTED

  • PURSUING ACQUISITIONS
    IN OUR TARGET AREAS